SI
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Pashin'

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Payment & customs for international orders

Do the prices include VAT?

Yes – every price shown on pashin.si already includes VAT, and all orders are charged in euros (EUR), regardless of where you’re ordering from.

Will I be charged customs or import duties?

If you’re ordering from within the European Union, no – VAT is already included and there are no extra charges on delivery. If you’re ordering from outside the EU, your country may charge import duties or customs fees when the parcel arrives. These are set by your country’s customs authority, not by us, so we’re unable to tell you the exact amount in advance – it depends on your country’s rules and your order value.

SHIPPING

We like simple things….

So our shipping prices are simple:

  • Slovenia: €5 – free over €69
  • EU countries: €8 – free over €69
  • Switzerland, Norway: €12 – free over €120
  • Canada, Australia, New Zealand: €15 – free over €150
  • USA: €35 – free over €180
  • Rest of the world: €15 – free over €150

The free-shipping amount is counted after any discounts. You will always see the exact shipping price for your country in the basket, before you pay.

United Kingdom: shipping to the UK is temporarily paused while our UK VAT registration is completed.

Orders sent outside the EU may be charged import VAT or customs duty by your country on delivery.

Delivery time to the EU: 2 to 7 days.

Delivery time to the Rest of World: varies from 7 to 14 days, depending on country.

Please also allow 24 to 48 hours from time of order, for your order to be packed and sent.

🎄 Christmas order deadline: to receive your order before Christmas, please order by December 7th if shipping outside the EU, or December 15th if shipping within the EU.

 

Returns 

Our returns policy is also simple…

If for any reason you are not happy with an item, just inform us within 30 days from the day you received our delivery. (By email is best: info@pashin.si).

Then within 14 days of the day you inform us of your cancellation, you should return it unused to us, and we will refund the price you paid for the item, plus any delivery charges you paid. We will have sent a withdrawal form with your purchase which you can use, although you don’t have to.

This refund will be made back to you within 14 days of receipt of your cancellation.

We might delay a refund until we receive the goods or evidence that you have returned them, whichever is earliest. Refund will be by the same method you used for payment.

You will have to pay the costs of returning the goods. Your post office usually will have the cheapest registered postage service.

Holiday returns: orders placed between November 1st and December 24th are returnable until January 31st, 2027 – extra time if it was a Christmas gift. See our full Refund and Returns Policy for details.

All the returns should be sent to the below address:

Pashin’
Spodnja Nova vas 6
2310 Slovenska Bistrica
Slovenia 

We're currently unable to ship to every country due to postal or customs restrictions – this list changes from time to time based on carrier and customs rules. If your country isn't available at checkout, it's not a mistake on our end. Feel free to reach out to us directly, and we'll let you know if there's another way to get your order to you.