GENERAL
These Terms and Conditions are written in accordance with the Slovenian Consumer Protection Act (ZVPot-1), the EU General Data Protection Regulation (GDPR), the Personal Data Protection Act (ZVOP-2) and the Electronic Communications Act (ZEKom-2).

The terms and conditions listed below will apply between customer and Pashin’ webstore for the sale and purchase of the products contained in customers shopping cart. We reserve the right, at any time, to modify, alter or update these terms and conditions, and you agree to be bound by such modifications, changes, or updates on subsequent visits.

These terms and conditions of sale are valid as of October 29th, 2026, until further notice.

ACCESSIBILITY OF INFORMATION
Pashin’ is committed to make the following information available to customers:
The Company info
Contact details that allow easy communication
Main caracteristics of the products
Availability of the products
The conditions of delivery
The prices that are obvious and clearly show whether they include the VAT, what the delivery costs or some aditional duties are
The methods of payment and delivery
The time period within which a customer can change their mind and withdraw from the contract and the cases in which the contract withdrawal is not possible
Explanation of Appeal procedure

SHIPPING AND DELIVERY TERMS
We use Pošta Slovenije, Slovenian postal service provider, and GLS logistics company for both domestic and international shipping. Orders are processed in 1 – 3 working days and delivered by mail worldwide from our warehouse in Slovenska Bistrica, Slovenia. For reasons that are not dependant on us, the delivery times can sometimes be longer. All international shippings are sent as postal parcels and with tracking code. Please note that orders placed during certain holidays have longer delivery time.
Delivery times from day of payment: Slovenia 2 – 7 days, EU countries 4 – 7 days, other countries 7 – 14 days.
Delivery prices: Slovenia €5 (free over €95); EU countries €8 (free over €95); Switzerland and Norway €12 (free over €120); Canada, Australia, New Zealand and the rest of the world €15 (free over €150); USA €35 (free over €180). The free-shipping amount is counted after any discounts. The exact shipping price for the delivery country is always shown in the basket before payment. Shipping to the United Kingdom is temporarily paused. Orders sent outside the EU may be subject to import VAT or customs duty in the destination country.

If there occurs a problem with your order or shipment, we will contact you as soon as possible. Pashin’ webstore also has the right to cancel the order, if suspicions arise, that the concerned credit card is not valid or might be stolen. In this case, the customer will be contacted and informed by email.

METHODS OF PAYMENT
The following methods of payment are available for the users of the webstore:
Direct bank transfer (the order will be processed after the receival of the funds)
Cash on delivery (available only in Slovenia)
PayPal (credit cards included)
All prices at Pashin’ webstore are VAT included (Value Added Tax 22%).
Please note that all shipments to destinations outside of EU may be subject to import duties and taxes, which are levied by the importing country at the time the shipment arrives in your country. All applicable duties, fees and any additional charges for customs clearance are your, our customer’s, responsibility. Please refer to your customs department for guidance.
We reserve the right to change prices at any time without prior notice.

PRICES
We reserve the right to change prices at any time without prior notice.
The prices quoted are those ruling at the time of production. Due to circumstances beyond our control prices may have to be altered up or down, including any alterations to the rate of value added tax. If for this, or any other reason, an item is not acceptable, it may be returned in line with our return policy (within 30 days of receipt, in new, unused condition). All prices shown are cash prices in Euros (€). We reserve the right to accept or reject orders, to refuse applications or with prior written notice to close an account.

ISSUING THE BILL
After the order is placed Pashin’ sends a bill in pdf format to the customers e-mail address.
On a bill there is a clear break up of the price and all of the costs concerning the purchase.
Customer is obliged to check the correctness of data before submiting the order. Any objections that we receive after that we can not take into account.

PURCHASE NOTIFICATION PROCESS
1. Pashin’ order confirmation
After order has ben placed customer gets an email with eorder acceptance and details. Pashin’ checks the availability and confirms the order or rejects it with a valid reason.
2. The order has been dispatched
Pashin’ prepares the products in the agreed deadline and sends it. We inform the customer about this in the e-mail. In that email Pashin’ also informs the customer about the contract withdrawal policy, where to turn in case of delay in delivery and where to turn in case of complaint.

GIFT CARD
Pashin’ gift cards are sold in amounts of €25, €50, €75, €100 and €150 and are sent by email to the buyer as soon as the payment has been received. A gift card can be used for all products at pashin.si, including sale items, and can be combined with one discount code. Enter the code at checkout; if the order costs less than the value of the card, the remaining balance stays on the card for later orders. A gift card is valid for 3 years from the date of purchase. It cannot be exchanged for cash and cannot be used to buy another gift card. If an order paid with a gift card is cancelled or returned, the amount is returned to the gift card. Please keep the code safe – anyone who has it can use it. A gift card may be returned within 14 days of purchase as long as it has not been used; the full amount is then refunded.

RETURN POLICY
If you are not satisfied with your purchase, or if you receive faulty or wrong item, you may return or exchange it for another item. When returning items, please contact us before sending the item back by sending an email to info@pashin.si. Returns and exchanges are accepted within 30 days after receiving your order. If you do not contact us within that time, we reserve the right not to accept returned items. We only return customer payments if the product is in new and unused condition. We do not cover the delivery fee. We will return the payment according to the chosen payment method.
Please note, that the items you are returning should be unused and in their original form.
Also please notice that return and exchange policy does not apply to gift cards.
Add the following information to your return:
customer ID, name, address, e-mail and phone number
reason for the return
copy of the order confirmation

Return address:
Pashin’
Spodnja Nova vas 6
2310 Slovenska Bistrica
Slovenia
If you want to change the product, follow the same steps as in returns.

PRIVACY POLICY
You may familiarize yourself with our privacy policy here.

COMPLAINTS
If you do have a complaint please write to info@pashin.si. Pashin’ welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to. We confirm receipt of a complaint within 5 working days, let you know how long it will take to resolve it and keep you informed until it is resolved. Pashin’ does not recognise any provider of out-of-court consumer dispute resolution as competent to resolve a consumer dispute that a consumer might initiate.

COLOUR REPRODUCTION
Pashin’ takes great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.

LAW
These Terms and Conditions will be governed by and interpreted in accordance with Slovenian Law. The parties hereby submit to the jurisdiction of the Slovenian Courts. Contracts are concluded in English, or in Slovenian for orders placed in the Slovenian shop.

CONTACT
Pashin’ – Mateja Koropec Garrett s.p.
Spodnja Nova vas 28
2310 Slovenska Bistrica
Slovenia
info@pashin.si
Business ID: SI57728771

FEEDBACK
If you ask a question about your order, please always remember to include your order number.Any concern that you might have regarding security, privacy or complaint in connection with making a purchase via Pashin’ webstore, please do not hesitate to contact us.

OTHER
We reserve the right, at any time, to modify these delivery terms. The customers must familiarize themselves with these terms before ordering.
Pashin’ handles all the customer information with privacy and won’t give the information to any third party.